Privacy Notice

MINISTERIOS PAN DE VIDA IAP, better known as PAN DE VIDA, located at Camino Pan de Vida Street, Ejido los Ángeles neighborhood, Querétaro city, municipality or delegation Corregidora, ZIP code 76908, in the state of Querétaro, Mexico, and website https://www.casahogarpandevida.org/  is responsible for the use and protection of your personal data, and in this regard, we inform you of the following:

The personal data we collect from you will be used for the following purposes necessary for the service you request:

1. Contact information for general matters (name and phone number).
2. To provide assistance services to holders of rights and the services offered by the institution, we request:

 General personal data.

Identification:Name(s), last names, gender, marital status, handwritten signature, RFC, CURP, social security number, place and date of birth, nationality, photographs.

Contact: Home address, postal code, email, landline, mobile phone, Facebook, social media. 

Personal references: Personal data of third parties (relatives and/or guardians): name(s), last names, RFC, CURP, home address, phone, occupation, education level, date of birth, relationship. Certificate of no criminal record.

Academic: Education, certificates.

Socioeconomic situation.

Workplace and contact number.

Sensitive personal data.

Racial or ethnic origin.

Past, present, and future health status. Medical history. Clinical file. Prescriptions. Laboratory studies. Allergies or treatment needs.

Physical characteristics.

Religious, philosophical, and moral beliefs.

Legal status.

Life data. Family and socioeconomic context. Information about siblings or other close relatives, family structure.

The personal data we collect from you will be used for the following purposes necessary for the service you request in order to fulfill the social purpose of the organization.

General Personal Data:

Identification and contact: to verify the identity of the minor and their guardian(s), for potential service provision by the institution. Also, for conducting internal procedures regarding requests for assistance services, evaluating the quality of services provided, carrying out statistical studies, creating files, and other relevant analyses. Contact data will be available for communication and/or emergency situations.

Personal references: for support in case of emergency.

Academic: We will seek to understand the educational level of the minor to provide the appropriate educational support. Additionally, the minor will be registered with the relevant educational institutions and other public institutions with which there may be obligations or agreements. Furthermore, educational and training programs will be designed, including the issuance of official documents, report cards, diplomas, certificates, and school credentials, among others.

In addition to the aforementioned personal data, sensitive data will be used to determine the degree of necessary intervention, classifying them as primary, general, specialty, or highly specialized.

Health: The aim is to know the health status of the minor, their medical history, and any treatment needs to provide adequate medical care.

Physical characteristics: Physical characteristics will be recorded for identification and security purposes.

Religious, philosophical, and moral beliefs: These beliefs will be collected to provide a culturally sensitive environment.

Legal status, life data, family and socioeconomic context: An evaluation of the minor's legal, family, and social situation will be conducted to determine the best way to provide our support as an organization.

We inform you that your personal data is shared within and outside the country with the following individuals, companies, organizations, or authorities other than us for the following purposes:

Regarding transfers that require your consent, if you do not express your refusal for these to occur after reading this privacy notice, we will understand that you have granted it. We provide you with the following mechanism to communicate your refusal to carry out these transfers:

Attend the main office of the institution at the aforementioned address for a general explanation of the use of your personal data.

You have the right to know what personal data we have about you, what we use it for, and the conditions of its use (Access). You also have the right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to have it deleted from our records or databases when you consider it is not being used appropriately (Cancellation); and to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must submit the respective request through the following means:

At the main office with the person in charge. The address is the same as that in this privacy notice.

To know the procedure and requirements for exercising the ARCO rights, we provide you with the following means:

At the main office with the person in charge. The address is the same as that in this privacy notice.

The contact information of the person or department responsible for processing ARCO rights requests is as follows:

Department: Main Office
Address: Camino Pan de Vida, Ejido Los Ángeles neighborhood, Querétaro city, Corregidora municipality or delegation, ZIP code 76908, in the state of Querétaro, Mexico.
Email direccion@casahogarpandevida.org
Phone number: +52 442 225 60 82

For the purposes indicated above, we may collect your personal data in various ways:

When you visit our facilities
-Through our WhatsApp on our website
-When you provide them to us in person

You can revoke the consent that you may have granted us for the processing of your personal data. However, it is important to note that we may not be able to meet your request or terminate the use immediately in all cases, as we may have legal obligations that require us to continue processing your personal data. Additionally, you should consider that for certain purposes, revoking your consent will mean that we cannot continue to provide the service you requested, or the termination of your relationship with us.

To know the procedure and requirements for revoking consent, we provide you with the following means:

Attend the main office with the person in charge. To allow you to limit the use and disclosure of your personal information, we offer the following means:

Attend the main office with the person in charge.

This privacy notice may undergo modifications, changes, or updates due to new legal requirements; our own needs due to the products or services we offer; our privacy practices; changes in our business model, or for other reasons.
We commit to keeping you informed about changes to this privacy notice through: our website: https://www.casahogarpandevida.org/  and to the email: direccion@casahogarpandevida.org 

The procedure for notifying changes or updates to this privacy notice is as follows:

You will be directly informed in person.

Updated in January 2024.